This Privacy and Cookies Policy establishes the terms and conditions under which BELLA+FRANK Ltd (registered at Spaces, Mocatta House, Trafalgar Place, Brighton, BN1 4DU) processes the personal data that you provide us with in person or when using the website www.bellaandfrank.co.uk
Data Protection Officer: firstname.lastname@example.org
Postal Mail: Spaces, Mocatta House, Trafalgar Place, Brighton, BN1 4DU
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), feedback and comments.
What we collect:
Please remember that when we ask you to fill in your personal data to give you access to any functionality or service of the BELLA+FRANK website, certain fields are compulsory as this is information that we need to be able to provide the service. Please take into account that, if you decide not to make such data available to us, you may be unable to access those services or functionalities.
What we do with it:
BELLA+FRANK Ltd shall use Personal Data for the following purposes:
How Long Do We Keep It
To manage your registration as a user of the Website. (only applicable to wholesale customers)
The BELLA+FRANK website requires site membership to access the wholesale portal. The data you provide us with shall be used to identify you as a Wholesale user, and to give you access to its different functionalities, products and services that are available to you such.
We process your data because this is necessary on the terms regulating the use of the Wholesale Platform. In other words, for you to be able to register as a user on the Platform, we need to process your personal data, since we would otherwise be unable to manage your registration.
We will process your data for the time during which you remain a registered user.
Development, performance and making of the purchase or services contract
This purpose includes processing your data, mainly:
i. To contact you for updates or informative notices related to the products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;
ii. To manage payment of the products that you purchase, regardless of the payment procedure used.
We process your data because their processing is necessary for us to make the purchase or services contract with you.
We consider that we have a legitimate interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase. We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.
We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question.
To meet requests or applications that you make through the Customer Support channels
Attend and manage your requests made using the available customer service channels in relation to the Platform or the Physical Stores, as well as monitoring the quality of our service.
We only process the personal data that are strictly necessary to manage or resolve your request or application.
We consider that we have legitimate interest in answering the requests or queries raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the queries raised.
The processing of your data in the case of orders and generally in relation to products and services offered by BELLA+FRANK is necessary to perform the purchase contract.
The processing of your data in relation to any requests by you in which you exercise your rights as explained below or to claims on products and services is legally permitted as part of our compliance with our legal obligations
We will process your data for the time necessary to meet your request or application.
For marketing purposes.
If you authorize your subscription to the BELLA+FRANK Newsletter, we will provide you with information regarding our products and services, through different means as, among others, by email, any other equivalent electronic means of communication (such as SMS, etc.). Subscription to the BELLA+FRANK Newsletter may entail using Personal Data to make personalized advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. You can also unsubscribe at any time by following the information we provide in each communication.
To disseminate in the website or through our channels in the social networks photographs or pictures that you shared publicly, provided that you expressly give us your consent for the purpose.
In order to show you customised information. we consider that we have a legitimate interest to conduct a profiling with the information that we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us, such as the age range or language, since we understand that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.
We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example, when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks’ channels.
We will process your data until you unsubscribe or cancel your subscription to the newsletter.
If you participate in promotional actions, we will keep the data during a six (6) months period from the end of the action.
Analysis of usability and quality to improve our services
If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform.
In addition, we occasionally perform quality surveys and actions to
know the degree of satisfaction of our customers and users and detect those areas in which we may improve.
We consider that we have a legitimate interest in analysing the Platform usability and the user’s satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.
BELLA+FRANK Ltd undertakes to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to our Data Protection officer oyin@Bella+Frank.com by postal mail to Bella+Frank, Spaces, Mocatto House, Trafalgar Place, Brighton, BN1 4DU indicating the reason for your request. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity. This will be provided to you free of charge.
To elaborate on the above, you should be aware that you have the following rights:
It may also be necessary to transfer your Personal Data to companies belonging to the BELLA+FRANK Ltd or to third parties who provide us with support services such as:
By providing us with your Personal Data on this Platform, you are authorizing us to process and share your information with said collaborators. Our collaborators or data processors will always be chosen to be in line with and to respect the data privacy laws as outline here and as required by EU Data Protection Law.
We are committed to ensuring that your information is secure. User information registered in BELLA+FRANK Ltd servers are always protected by a login and password. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Although BELLA+FRANK Ltd makes every effort, cannot guarantee the security of information that is transmitted, namely intrusion by third parties (hackers).
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
A Cookie is a small text file that a website stores on your PC, telephone or any other device, with information about your navigation on that website. Cookies are necessary to facilitate browsing and to make it more user-friendly, and they do not damage your computer.
While this Policy uses the general term “Cookies”, as they are the main method for storing information used by this website, the browser’s “Local Storage” space is also used for the same purposes as the Cookies. All the information included in this section is also applicable to this “Local Storage”.
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out.
You may restrict, block or delete the Cookies from this website at any time by changing the configuration of your browser following the steps indicated below. While settings are different in each browser, Cookies are normally configured in the “Preferences” or “Tools” menu. For further details on configuring Cookies in your browser, see the “Help” menu in the browser itself. Which particular Cookies does this website use and for what purpose? The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them
The chart below shows the Cookies, tags and other similar devices used by this website, together with information on the purpose, duration and management (proprietary and by third parties) of each one of them.
Creates activities and BI
Identify logged in site members
Tracking for Adverts
Used to distinguish users
Used to distinguish users
Used to throttle request rate
Enables website to store serialised state data
We do not store sensitive personal information, such as your address, your password, your credit or debit card data, etc., in the Cookies we use.